Terms & Conditions

Last updated: January 29, 2026

1. Acceptance of Terms

By accessing or using Atlas ("the Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you disagree with any part of these Terms, you may not access the Service.

These Terms constitute a legally binding agreement between you and Droot Consulting Private Limited ("Company," "we," "us," or "our"). Please read these Terms carefully before using our Service.

2. Company Information

Service Provider: Droot Consulting Private Limited
Product: Atlas
Service: Subscription Management Platform
Email: info@droot.in
Address: 508, AVS City Square, Rajnagar Extension, Ghaziabad, Uttar Pradesh, India - 201017

3. Service Description

3.1 Atlas Platform

Atlas is a comprehensive subscription management platform designed for SaaS startups, Indian SMEs, and agencies. The Service provides:

Multi-tenant subscription management
Customer and product management
Automated invoicing and billing
Payment gateway integrations (Razorpay, PayU)
Subscription lifecycle management
Analytics and reporting
RESTful API access

3.2 Multi-Tenant Architecture

Atlas uses a multi-tenant architecture where each organization operates in an isolated workspace. Data is separated using tenant IDs, ensuring complete data isolation between different organizations.

3.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

4. Account Registration and Eligibility

4.1 Eligibility

To use Atlas, you must:

Be at least 18 years of age
Have the legal capacity to enter into binding contracts
Provide accurate and complete registration information
Maintain the security of your account credentials

4.2 Account Creation

To create an account, you must provide:

Valid email address
Secure password
Company or business information
Acceptance of these Terms and Privacy Policy

4.3 Email Verification

You must verify your email address to activate your account. Unverified accounts may have limited functionality or be suspended.

4.4 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of unauthorized access
Using strong passwords and enabling security features

5. User Obligations

5.1 Accurate Information

You agree to provide accurate, current, and complete information and to update such information as necessary.

5.2 Prohibited Activities

You agree not to:

Use the Service for any illegal or unauthorized purpose
Violate any laws, regulations, or third-party rights
Interfere with or disrupt the Service or servers
Attempt to gain unauthorized access to any part of the Service
Reverse engineer, decompile, or disassemble the Service
Use automated systems to access the Service without authorization
Transmit viruses, malware, or harmful code
Impersonate any person or entity
Collect or harvest information about other users
Use the Service to compete with or harm our business

5.3 Compliance with Laws

You agree to comply with all applicable laws and regulations, including but not limited to:

Indian Information Technology Act, 2000
Data protection and privacy laws
Payment processing regulations
Tax and accounting requirements
Export control laws

6. Service Usage

6.1 Acceptable Use Policy

You agree to use the Service only for lawful business purposes and in accordance with these Terms. You are responsible for all content and data you input into the Service.

6.2 API Usage

If you use our API:

You must use API keys securely and not share them
You must comply with rate limits and usage restrictions
You are responsible for API key security
We may revoke API access for violations

6.3 Rate Limiting

We may implement rate limits on API usage and service access to ensure fair usage and system stability. Excessive usage may result in temporary or permanent restrictions.

6.4 Service Modifications

We may modify, update, or discontinue features of the Service at any time. We will provide reasonable notice for material changes when possible.

7. Payment Terms

7.1 Subscription Fees

If applicable, subscription fees will be clearly stated at the time of purchase. Fees are charged in advance and are non-refundable except as required by law or as specified in our refund policy.

7.2 Payment Gateway Terms

Payment processing is handled by third-party payment gateways (Razorpay and PayU). By using payment features, you agree to the terms and conditions of the respective payment gateway providers.

7.3 Refund Policy

Refunds, if applicable, will be processed according to our refund policy and applicable laws. Refund requests must be submitted within the specified time period and are subject to review.

7.4 Billing Disputes

If you dispute any charge, you must notify us within 30 days of the charge date. We will investigate and resolve disputes in good faith.

7.5 Currency and Taxes

All fees are stated in the applicable currency. You are responsible for all taxes, duties, and fees applicable to your use of the Service, including GST, VAT, and other applicable taxes.

8. Multi-Tenancy and Data Ownership

8.1 Tenant Data Isolation

We implement strict technical and organizational measures to ensure data isolation between tenants. Each tenant's data is separated using tenant IDs and access controls.

8.2 Data Ownership

You retain ownership of all data you input into the Service, including customer data, product information, and business data. We do not claim ownership of your data.

8.3 Customer Data Responsibility

As a tenant, you are responsible for:

Obtaining necessary consents from your customers
Complying with data protection laws applicable to customer data
Ensuring accuracy of customer information
Handling customer data requests and complaints

8.4 Cross-Tenant Data Access

We strictly prohibit and prevent cross-tenant data access. Each tenant can only access their own data. Violation of this principle is a material breach of these Terms.

9. Intellectual Property

9.1 Platform Ownership

The Service, including all software, designs, text, graphics, logos, and other content, is owned by Droot Consulting Private Limited and is protected by copyright, trademark, and other intellectual property laws.

9.2 User Content Ownership

You retain ownership of content you create or upload to the Service. By using the Service, you grant us a limited, non-exclusive license to use, store, and process your content solely for the purpose of providing the Service.

9.3 License to Use Service

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your business purposes in accordance with these Terms.

10. Service Availability and Modifications

10.1 Uptime Commitments

While we strive for high availability, we do not guarantee uninterrupted or error-free service. We aim for 99.9% uptime but do not warrant specific uptime levels.

10.2 Scheduled Maintenance

We may perform scheduled maintenance that may temporarily interrupt service. We will provide advance notice when possible.

10.3 Service Discontinuation

We reserve the right to discontinue the Service or any part thereof at any time, with reasonable notice. We will provide data export capabilities before discontinuation.

11. Termination

11.1 User Termination

You may terminate your account at any time by contacting us or using account deletion features in the Service.

11.2 Company Termination Rights

We may suspend or terminate your account immediately if:

You breach these Terms
You engage in fraudulent or illegal activity
You fail to pay applicable fees
Required by law or regulatory authority
You pose a security risk to the Service

11.3 Effect of Termination

Upon termination:

Your right to use the Service immediately ceases
We may delete or retain your data according to our data retention policy
Outstanding fees remain due
Provisions that by their nature should survive termination will survive

11.4 Data Retention After Termination

We will retain your data for a reasonable period after termination to allow data export. After this period, data may be permanently deleted subject to legal requirements.

12. Limitation of Liability

12.1 Service Limitations

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, secure, or error-free.

12.2 Third-Party Services

We are not responsible for third-party services integrated with Atlas, including payment gateways, email providers, or other external services. Your use of third-party services is subject to their respective terms.

12.3 Maximum Liability

To the maximum extent permitted by law, our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or INR 10,000, whichever is greater.

12.4 Exclusions

We are not liable for:

Indirect, incidental, or consequential damages
Loss of profits, revenue, or data
Business interruption
Damages resulting from unauthorized access or use
Third-party actions or failures

13. Indemnification

You agree to indemnify, defend, and hold harmless Droot Consulting Private Limited and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any law or third-party rights
Content you submit or transmit through the Service
Your handling of customer data

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

14.2 Jurisdiction

Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in [City, State], India.

14.3 Arbitration

If applicable, disputes may be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 2015, before a single arbitrator appointed by mutual agreement or by [Arbitration Institution].

14.4 Informal Resolution

Before initiating formal proceedings, parties agree to attempt to resolve disputes through good faith negotiation for at least 30 days.

15. Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, internet failures, or government actions.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17. Entire Agreement

These Terms, together with our Privacy Policy and Security Policy, constitute the entire agreement between you and Droot Consulting Private Limited regarding the Service and supersede all prior agreements and understandings.

18. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified by:

Posting updated Terms on this page
Updating the "Last updated" date
Sending email notifications for significant changes

Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

19. Contact Information

For questions about these Terms, please contact us:

Droot Consulting Private Limited
Email: info@droot.in
Address: 508, AVS City Square, Rajnagar Extension, Ghaziabad, Uttar Pradesh, India - 201017